duraprint.com business & computer products 9145 Kopping Lane Hickory Hills, IL 60457 Phone; 708-599-6140 FAX; 708-599-6152 duraprint@yahoo.com duraprint@yahoo.com SHIPPING CHARGES will be added later. We will let you know what the shipping charges are before billing you. SALES TAX; Illinois customers are charged 7.75% sales tax. REFUND POLICY; Our goal is to provide you with the best customer service and best quality products available. If you are not satisfied with your purchase please call us at 708-599-6140, fax us at 708-599-6152 or email us at duraprint@yahoo.com. Please tell us of any problems you have with our product and we will do everything possible to correct it. If we are unable to correct any problems to your satisfaction we will be glad to provide a credit to your account if the product is returned in good condition.( you must obtain authorization before returning any products) Certain products which are dependent upon proper use by the customer or which have been damaged or abused by the customer may not be returned. PRIVACY POLICY; All customer information is kept confidential. We will not divulge or sell your customer information to anyone. TRADE AREA & CUSTOMER POLICY Our shipping area is currently limited to the Chicago area. We are presently unable to service new customers outside of the Chicago metropolitan area. At this time we are not accepting new customers outside of the Chicago metropolitan area. PAYMENT METHODS You have the option of paying for your order in three ways. ADVANCE PAYMENT; If you select this method, we will send you a bill for your order. After we receive your payment and the check clears, your order will be shipped to you. NET 10 OPEN ACCOUNT TERMS; If you have an open account with us, you may use this method. We give open account terms to schools, government and commercial accounts who meet our credit requirements. Please contact us by Email or phone for additional information.